Refund & Cancellation Policy

Last updated: October 2, 2026

We want you to feel confident when shopping with Midnight Stitch. The following policy explains how cancellations, refunds, and returns are handled for both regular purchases and pre-orders.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing your order. Please use : amidnightstitch@gmail.com for all inquiries.

We will do our best to accommodate cancellation requests, but an order may not be cancellable once it has entered the fulfillment or shipping process.

If your cancellation is approved, your payment will be refunded to the original payment method used for the purchase.

Pre-Order Cancellations

Pre-orders are purchases for products that are not yet ready to ship.

If you change your mind about a pre-order, please contact us as soon as possible to request a cancellation.

Once a pre-order has entered fulfillment or has shipped, cancellation may no longer be possible.

Delayed Pre-Orders

Pre-order fulfillment dates can sometimes change due to production, manufacturing, supply, or shipping circumstances.

If a pre-order is significantly delayed, we will provide an update when possible.

If we are unable to fulfill your pre-order, we will contact you regarding your available options, which may include a full refund.

Refunds

If a refund is approved, it will be issued to the original payment method used for the purchase.

Please allow your payment provider or financial institution additional time to process the refund after it has been issued.

The time it takes for a refund to appear in your account may vary depending on your payment provider.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Please include your order number and, when applicable, clear photographs showing the issue. We will review the situation and work with you to determine an appropriate resolution.

Depending on the circumstances, we may offer a replacement, refund, or other appropriate solution.

Returns

Unless otherwise stated on the individual product listing, eligible returns must be requested within14 days of delivery.

Items must generally be unused and returned in their original condition and packaging. This includes but is not limited to: no changes to the original design including additional color and any ripped canvas due to customer use/error.

Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or was sent incorrectly.

Non-Refundable Items

Certain items may not be eligible for return or refund, including items that are personalized, customized, or otherwise identified as final sale.

Any applicable restrictions will be clearly stated on the product listing before purchase.

Contact Us

If you have questions about a cancellation, refund, return, or pre-order, please contact us using the contact information provided on our website.

We're happy to help and appreciate your support of our small business.

Please note: This policy does not limit any rights you may have under applicable consumer-protection laws.

Pre-Order Terms & Conditions

Last updated: October 2, 2026

Thank you for supporting Midnight Stitch! Some of our products are offered as pre-orders, which allows you to reserve an item before it is ready to ship. Please read the following terms before placing a pre-order.

What Is a Pre-Order?

A pre-order is a purchase made for a product that is not currently available for immediate shipment.

When you place a pre-order, you are reserving the product and agreeing to wait until it becomes available for fulfillment.

Shipping & Fulfillment

Pre-order items will ship once they become available and are ready for fulfillment.

Because production and fulfillment timelines can change, the estimated availability of a pre-order is not guaranteed unless a specific guaranteed date is stated on the product page.

If there is a significant change or delay to the expected fulfillment timeline, we will make reasonable efforts to notify affected customers using the email address associated with their order.

Once your order ships, you will receive shipping confirmation and tracking information when available.

Payment

Full payment will be collected at the time the pre-order is placed.

By completing a pre-order purchase, you authorize the applicable payment provider to process payment for your order according to the payment terms presented at checkout.

Cancellations & Refunds

If you would like to cancel your pre-order, please contact us as soon as possible.

Cancellation requests will be handled according to our current cancellation and refund policy. Once an order has entered the fulfillment or shipping process, cancellation may no longer be possible.

If we are unable to fulfill your pre-order, we will contact you regarding available options, which may include a refund.

Changes to Pre-Order Availability

Production, manufacturing, supply, or shipping circumstances may occasionally affect the availability or fulfillment timeline of a pre-order.

If the fulfillment timeline changes substantially, we will provide an update to customers when possible.

Combining Pre-Orders With Other Items

If your order contains both a pre-order item and an in-stock item, your items may ship together once the pre-order item becomes available unless otherwise stated.

If you would like your in-stock items shipped separately, please contact us to discuss available options. Additional shipping charges may apply.

Customer Responsibility

Please make sure your shipping address and contact information are correct when placing your order.

We are not responsible for delays caused by incorrect or incomplete shipping information provided by the customer.

Questions About Your Pre-Order

If you have questions about your pre-order or would like an update, please contact us using the contact information provided on our website.

We appreciate your patience and support while we work to bring your pre-order to you. Thank you for being part of our shop! 🖤

By placing a pre-order, you acknowledge that the item is not currently available for immediate shipment and that fulfillment may occur at a later date.

Pre-Order Terms & Conditions

Last updated: October 2, 2026

Thank you for supporting Midnight Stitch! Some of our products are offered as pre-orders, which allows you to reserve an item before it is ready to ship. Please read the following terms before placing a pre-order.

What Is a Pre-Order?

A pre-order is a purchase made for a product that is not currently available for immediate shipment.

When you place a pre-order, you are reserving the product and agreeing to wait until it becomes available for fulfillment.

Shipping & Fulfillment

Pre-order items will ship once they become available and are ready for fulfillment.

Because production and fulfillment timelines can change, the estimated availability of a pre-order is not guaranteed unless a specific guaranteed date is stated on the product page.

If there is a significant change or delay to the expected fulfillment timeline, we will make reasonable efforts to notify affected customers using the email address associated with their order.

Once your order ships, you will receive shipping confirmation and tracking information when available.

Payment

Full payment will be collected at the time the pre-order is placed.

By completing a pre-order purchase, you authorize the applicable payment provider to process payment for your order according to the payment terms presented at checkout.

Cancellations & Refunds

If you would like to cancel your pre-order, please contact us as soon as possible.

Cancellation requests will be handled according to our current cancellation and refund policy. Once an order has entered the fulfillment or shipping process, cancellation may no longer be possible.

If we are unable to fulfill your pre-order, we will contact you regarding available options, which may include a refund.

Changes to Pre-Order Availability

Production, manufacturing, supply, or shipping circumstances may occasionally affect the availability or fulfillment timeline of a pre-order.

If the fulfillment timeline changes substantially, we will provide an update to customers when possible.

Combining Pre-Orders With Other Items

If your order contains both a pre-order item and an in-stock item, your items may ship together once the pre-order item becomes available unless otherwise stated.

If you would like your in-stock items shipped separately, please contact us to discuss available options. Additional shipping charges may apply.

Customer Responsibility

Please make sure your shipping address and contact information are correct when placing your order.

We are not responsible for delays caused by incorrect or incomplete shipping information provided by the customer.

Questions About Your Pre-Order

If you have questions about your pre-order or would like an update, please contact us using the contact information provided on our website.

We appreciate your patience and support while we work to bring your pre-order to you. Thank you for being part of our shop! 🖤

By placing a pre-order, you acknowledge that the item is not currently available for immediate shipment and that fulfillment may occur at a later date.