Terms of service

Terms of Service

Last updated: October 4, 2026

Welcome to Midnight Stitch! Throughout these Terms of Service, "we," "us," and "our" refer to Midnight Stitch. By visiting our website or purchasing from our store, you agree to the following terms and conditions.

Please read these terms carefully before using our website or placing an order.

General Conditions

By accessing our website or purchasing a product, you agree to be bound by these Terms of Service and any additional policies referenced on our website.

We reserve the right to refuse service, cancel orders, or limit purchases when necessary, including in cases of suspected fraudulent activity or violations of these terms.

You agree not to use our website or products for any unlawful or unauthorized purpose.

Products & Descriptions

Midnight Stitch specializes in needlepoint canvases, hand-painted designs, and digital needlepoint products.

We make every effort to display product descriptions, photographs, colors, and details as accurately as possible.

Please note:

Hand-painted products may have slight variations due to their handmade nature.
Colors may appear slightly different depending on your screen or device settings.
Product dimensions, mesh counts, and other specifications will be provided in individual product listings whenever applicable.
Product availability is subject to change without notice.

We reserve the right to modify, discontinue, or update products and pricing at any time.

Orders & Payments

All orders are subject to acceptance and availability.

By placing an order, you agree that:

All information provided during checkout is accurate and complete.
You are authorized to use the payment method provided.
You agree to pay the listed product price, applicable taxes, and shipping charges.

Payment must be successfully processed before an order is considered confirmed.

We reserve the right to cancel or refuse an order in the event of pricing errors, suspected fraudulent activity, inventory discrepancies, or other circumstances requiring cancellation.

If an order is canceled after payment has been processed, an applicable refund will be issued to the original payment method.

Pre-Orders

Certain products may be offered as pre-orders before they are available for immediate shipment.

Estimated fulfillment dates are provided on individual product listings whenever possible. These dates are estimates and may change due to production, manufacturing, supply, or shipping circumstances.

By purchasing a pre-order, you acknowledge that the product may not ship immediately.

For information about pre-order cancellations, delays, and refunds, please refer to our Cancellation, Return & Refund Policy.

Digital Products & Downloads

Midnight Stitch may offer digital products, including needlepoint charts, PDF downloads, and Stitchly-compatible files.

By purchasing a digital product, you acknowledge that:

Digital products are delivered electronically rather than physically shipped.
You are responsible for ensuring your device and software are compatible with the purchased file.
Digital products are licensed for personal use only unless otherwise stated in the product listing.
Digital files may not be redistributed, resold, shared, copied for commercial distribution, or modified for resale without written permission from Midnight Stitch.

All copyrights, designs, charts, artwork, and other intellectual property associated with our digital products remain the property of Midnight Stitch or their respective rights holders.

Digital purchases are generally final sale and non-refundable, except where required by applicable law. Please refer to our Cancellation, Return & Refund Policy for additional details.

Intellectual Property

All content on the Midnight Stitch website, including but not limited to:

Original needlepoint designs and artwork.
Digital needlepoint charts and patterns.
Product photographs and graphics.
Logos, branding, and written content.
Website design and other creative materials.

is owned by Midnight Stitch or used with appropriate permission and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, sell, or commercially exploit our original content without prior written permission.

Purchasing a physical needlepoint canvas or digital chart does not transfer ownership of the underlying design or intellectual property.

Shipping & Delivery

Shipping rates, processing times, and available delivery options are displayed during checkout or communicated through individual product listings.

Delivery estimates are not guaranteed and may be affected by circumstances outside our control, including carrier delays, weather, and other shipping disruptions.

Customers are responsible for providing accurate shipping information at checkout.

For additional information regarding shipping, pre-orders, and delivery, please refer to our Shipping Policy.

Returns, Refunds & Cancellations

All cancellations, returns, and refunds are handled according to our Cancellation, Return & Refund Policy.

Please review that policy before placing an order, as certain products, including digital downloads and customized items, may be subject to additional restrictions.

Nothing in these Terms of Service limits any rights you may have under applicable consumer-protection laws.

Website Accuracy & Availability

We strive to keep our website, product information, and pricing accurate and up to date.

However, occasional errors, inaccuracies, or omissions may occur.

We reserve the right to correct errors, update information, or cancel orders when necessary, including after an order has been submitted.

We do not guarantee that our website will always be available, uninterrupted, or free of technical issues.

Third-Party Services & Links

Our website may contain links to third-party websites, applications, or services.

These third parties operate independently of Midnight Stitch, and we are not responsible for their content, policies, products, or services.

Your use of third-party websites is subject to their own terms and conditions.

Limitation of Liability

To the fullest extent permitted by applicable law, Midnight Stitch is not responsible for indirect, incidental, or consequential damages arising from the use of our website or the purchase or use of our products.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

Indemnification

You agree to indemnify and hold harmless Midnight Stitch from claims, liabilities, damages, and reasonable expenses arising from your violation of these Terms of Service or misuse of our website or products, to the extent permitted by applicable law.

Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that your information may be collected and processed as described in our Privacy Policy.

Governing Law

These Terms of Service and any disputes arising from your use of our website or purchases from Midnight Stitch will be governed by the applicable laws of the State of Missouri and applicable federal laws, without regard to conflict-of-law principles.

Nothing in this section limits any mandatory consumer rights that may apply to customers in other jurisdictions.