Refund policy
Last updated: October 4, 2026
We want you to feel confident when shopping with Midnight Stitch. The following policy explains how cancellations, refunds, and returns are handled for both regular purchases and pre-orders.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible after placing your order. Please use : amidnightstitch@gmail.com for all inquiries.
We will do our best to accommodate cancellation requests, but an order may not be cancellable once it has entered the fulfillment or shipping process.
If your cancellation is approved, your payment will be refunded to the original payment method used for the purchase.
Pre-Order Cancellations
Pre-orders are purchases for products that are not yet ready to ship.
If you change your mind about a pre-order, please contact us as soon as possible to request a cancellation.
Once a pre-order has entered fulfillment or has shipped, cancellation may no longer be possible.
Delayed Pre-Orders
Pre-order fulfillment dates can sometimes change due to production, manufacturing, supply, or shipping circumstances.
If a pre-order is significantly delayed, we will provide an update when possible.
If we are unable to fulfill your pre-order, we will contact you regarding your available options, which may include a full refund.
Refunds
If a refund is approved, it will be issued to the original payment method used for the purchase.
Please allow your payment provider or financial institution additional time to process the refund after it has been issued.
The time it takes for a refund to appear in your account may vary depending on your payment provider.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.
Please include your order number and, when applicable, clear photographs showing the issue. We will review the situation and work with you to determine an appropriate resolution.
Depending on the circumstances, we may offer a replacement, refund, or other appropriate solution.
Returns
Unless otherwise stated on the individual product listing, eligible returns must be requested within14 days of delivery.
Items must generally be unused and returned in their original condition and packaging. This includes but is not limited to: no changes to the original design including additional color and any ripped canvas due to customer use/error.
Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or was sent incorrectly.
Non-Refundable Items
Certain items may not be eligible for return or refund, including items that are personalized, customized, or otherwise identified as final sale.
Any applicable restrictions will be clearly stated on the product listing before purchase.
Contact Us
If you have questions about a cancellation, refund, return, or pre-order, please contact us using the contact information provided on our website.
We're happy to help and appreciate your support of our small business.
Please note: This policy does not limit any rights you may have under applicable consumer-protection laws.